Shipping & Delivery

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Shipping & Delivery

Free Shipping

Shipping is free throughout all Provinces in Canada. We unfortunately do not ship to the Canadian Territories (Northwest Territories, Nunavut, & Yukon) or the USA.

Some areas may be classified as remote. We will notify you immediately if your address is flagged as remote, since this can incur extra unexpected shipping fees.


Shipping Locations

We ship to all Provinces in Canada. We unfortunately do not ship to the Canadian Territories and the USA at this time. Please note that we do not ship to a P.O. Box, and the order will be refused if so.


Shipping Process

Depending on which product(s) are purchased, your order will ship from each respective Canadian warehouse through leading North American Carriers and furniture delivery companies such as UPS, FedEx Freight, Canpar, Day & Ross, Maritime Ontario, XPO logistics, and Loomis Express. The method and carrier chosen is selected depending on the type, weight, and size of the product, as well as the destination. You may receive the item through LTL (less-than-truckload) shipment, or parcel shipment depending on the size and type of product you order.

For Parcel shipments, there is no further action required on your behalf. Lighting, Rugs, décor, and small to medium furniture items are typically shipped through Parcel.

For LTL (less-than-truckload) shipments, the carrier will call you to schedule a time for delivery of your choice that is convenient for you once the shipment is dispatched. Usually these are scheduled for morning or afternoon, however not at a specific time, and usually within a time range. The customer is responsible for being available at the time of your choice you agreed upon with the carrier. If you are not there or cannot be contacted at the time of the agreed delivery, you will be responsible for re-arranging the delivery with the carrier. Qubik Furniture is not responsible for any additional delivery charges incurred. Once the item is delivered, the carrier will ask you to sign a delivery form, where your signature confirms that the product was delivered and in proper condition (the correct item, without defects or damages).


Important note on date of delivery

Please note that regardless of method of delivery, the delivery people will leave the package at your door (outside). Due to shipping carrier's liability and insurance policies, delivery people will not enter the home or delivery location with the package(s). It is the customer's responsibility to bring the package(s) in the home or delivery location. Please ensure to have help available when purchasing larger or heavier objects requiring more than one person to move. The last thing we would want is for you to get hurt!


Delivery Times

Shipping times will vary depending on the type, weight, and size of the product, as well as the destination. Shipping times will also vary depending on whether your order is shipped through Parcel or LTL.

Qubik Furniture does not guarantee any expected delivery times, however as a general guideline see below:

  • all orders will have a 1-3 business day processing period
  • smaller items can ship anywhere between 3 to 15 days
  • Our items usually ship daily from our suppliers' warehouses and generally, for LTL shipments, in-stock items can be shipped within 3-15 days as of when they are dispatched. This will vary since it is the carrier and the customer who agree upon a delivery time and date, and it is subject to your availability (see shipping process above). Please note that this can take longer if the items are not in stock, or if any various logistical reasons cause the delivery to be delayed: which are out of Qubik Furniture’s control or the control of our suppliers.


What is the difference between Parcel Shipment vs. LTL?

Parcels are typically smaller in size, and usually involve packages under about 100 pounds. This means they are easier to transport and can be shipped in larger volumes. This form of shipment is the most common and more economical for smaller, individually boxed items.

LTL (less than truckload) packages are larger, so they are usually put on pallets, and require fewer checkpoints. This form of shipment will be used when the item being shipped is heavier than 100 pounds, is large, and freight doesn't require the use of an entire trailer, essentially sharing truck space with other shipments. An indication you are receiving an LTL package is that the carrier will contact you to schedule a date and time in which you will be available to receive the delivery as it requires more special care.


Tracking Orders

Once an order is dispatched, you will receive an email with your tracking number and a link to the carrier’s website which will allow you to track your product. Please note that if you purchase two different items or more, your product may come from different suppliers, which means you may get more than 1 tracking number per order (for example, buying a rug and a lamp will come from 2 different suppliers). If you ordered a large item, and it is an LTL shipment, you will receive a call from the carrier once the order is dispatched to schedule a delivery time in which you are available. For Parcel deliveries, you will not receive any calls and your package will arrive as per the tracking information. If you have any concerns, you can chat with us, contact us using the contact page, or send us an e-mail to


Delivery Availability: What if I am not home when shipment arrives?

For Parcel shipments, it is at the discretion of the carrier whether or not they leave the package at your door, or bring it to one of their pick up facilities close to you if you are not home.

For LTL shipments (Large Items), depending on the Carrier, there may be additional delivery attempts made. If no one is available to accept the package at the agreed upon time, fees for redelivery might apply since this is a time frame that was agreed upon with the customer beforehand. If your order has already been shipped but you cannot receive it for an extended period, additional storage fees may be imposed. Alternatively, your shipment could be redirected back to the warehouse it originated from, leading to fees for reshipping your order.

Qubik Furniture is not responsible for paying any additional fees caused by this.


Signing for delivery

Generally, carriers will ask you to sign for your delivery in order to confirm that you received it.

For all LTL shipments you will be asked to sign a delivery form. This document is essentially a receipt for the products that are being shipped in which your signature confirms that the product was delivered, and in proper condition (the correct item, without defects or damages).

For Parcel shipments you may or may not be asked to sign for your delivery. This is often at the discretion of the Carrier.


Inspecting your package

It’s the customer’s responsibility to ensure that the items have arrived in proper condition (the correct item, without defects or damages). Upon receiving the item, customers must inspect all items.

For Parcel deliveries, in which you did not have to sign, you must report any damages within 24-48 hours, by sending an e-mail to

For LTL shipments, your signature on the delivery form means that you confirm you have received everything and in the proper condition. If there are damages, you must ensure that 'damaged upon delivery' is noted with the driver present before signing. Claims for any damages during shipping must be reported within 24 hours, and you must inform the driver that there are damages before they leave. They will make note of this, and will facilitate the claim with the Carrier. See section “Damaged or defective items” in our return policy.


Changing shipping address

We strongly urge all our customers to make sure that the shipping address provided is accurate, and that you are sure you want your items shipped to this location. If for whatever reason you need to change the shipping address, it will be time sensitive, and we must be notified within 24 hours asking us to make the change with the order number and relevant product indicated. Qubik Furniture does not guarantee that the change can be made as the items may already be picked up and changes may be rejected.


“Beyond Points”

In the event that your shipping address is classified as a 'beyond point', it is possible that a shipping surcharge will be added by the Carrier. The calculation of this surcharge is determined by the Carrier. Beyond points typically refer to locations that pose challenges for access, such as narrow roads, gated communities, islands, rural areas, or mountainous regions.

Determining whether an address falls under the category of a “beyond point” is unfortunately out of our control until we receive the shipping quotes from the designated shipper. Rest assured, if your shipping address is identified as a “beyond point” we will promptly contact you to discuss the situation further and find a solution.


Possible Delays

Qubik Furniture and the transporter cannot be held accountable if the delivery cannot be completed due to inaccurate address or other erroneous delivery information provided by the customer.

Qubik Furniture assumes no responsibility for delays caused by strikes, legal lockouts, or any other disruptions resulting from its suppliers. In the event of such inconveniences or unforeseeable circumstances, the delivery timeframe will be extended based on the duration of the disturbance.

To the maximum extent permitted by law, we disclaim any liability for losses, liabilities, costs, damages, charges, or expenses arising from late delivery.


Delivery Access

Before ordering furniture items, it is imperative to verify the dimensions of the access points to your home. It is your responsibility to ensure that the merchandise can pass through doorways, staircases, corridors, and lifts. Please take into consideration the path your new piece will have to take to get to its intended space, and that there are sufficient openings to get it there. All product descriptions include dimensions for our products, which should be taken into consideration.