Returns

Thank you for choosing Qubik Furniture. We’re committed to delivering quality products and assisting you throughout your purchase.

If your items arrive damaged or defective, please contact us as soon as possible. We’ll promptly assist you with returns or refunds. Each case will be assessed based on the damage type. We advise to keep the original packaging until you’ve fully inspected your item.

As a small Canadian business, we ship directly from supplier to customer. Our close relationships with our Canadian suppliers allow us to absorb shipping costs by taking advantage of their preferred shipping rates, passing on savings to our customers and ensuring prices remain competitive.

We don’t accept returns due to buyer’s remorse or personal dislike. While many online furniture sites advertise ‘no questions asked’ return policies, returns often involve the customer arranging and paying for shipping, which is very costly for home goods like furniture and may incur restocking fees of up to 20% or more.

We appreciate your interest in shopping with us. Don’t hesitate to reach out with any questions. We love hearing from our customers!

 

Returning Damaged or Defective Items

Great care is taken in order to make sure your items are shipped safely. While cases are rare, damages can occur during the shipping process which are out of our control. In the unlikely event your order arrives damaged or defective, please contact us immediately at info@qubikfurniture.com. We will assess each case with our suppliers, and we will either return, replace, or in some cases, send replacement parts depending on the situation at no additional cost to you, provided the following conditions are met:

• For most items sold on our site, typically sent by parcel (small to medium pieces of furniture, lighting, rugs, or décor items). Please ensure to open the package within 24-28 hrs of delivery, and keep the original packaging until you have fully inspected the item.
• If your product is damaged or defective, you must send us an e-mail at info@qubikfurniture.com explaining that you have received a damaged item. Within the e-mail please include at least 3 clear pictures of the damaged item, as well as at least one picture of the original box that the item was shipped in to prove that the damage occurred during shipping.
• You must report the damage as soon as possible, so we can promptly resolve the issue.
• Any damage that is not communicated within 5 days of receiving the item will complicate the return or refund process and may be rejected. At this point the product may fall into warranty, at which point we’d have to make a warranty claim. If that is the case, please see warranty claim info below.
• Qubik Furniture will not assume any fees for late claims.

• For large furniture items (tables, cabinets, consoles, desks, or large orders) in which you were contacted by the carrier to set up a delivery date at your convenience (non parcel, LTL shipment): All items must be opened and checked by the customer at the time of delivery, and ideally before the delivery person has departed*. We will not be liable for any damages incurred during transit if you fail to do so.

*Some delivery people will not let customers take the time to inspect the package. If that’s the case, do not worry, and inspect the package ASAP, then contact us immediately if you notice any damage. Also be sure to indicate that you were not given a chance to inspect the package before the driver departed.

• If you have inspected the product and it is damaged or defective, you must inform the driver, and note ‘Damaged Upon Arrival’ on the receipt of delivery. If the driver leaves before giving you time to inspect the package, or damages or defects are not noticed until later, don’t worry. Contact us immediately for quick resolution.
• Send an mail to info@qubikfurniture.com including 3 clear pictures of the damaged item, as well as at least one picture of the original box that the item was shipped in to prove that the damage occurred during shipping. 
• You must keep the original packaging (including inside materials).
• Once delivery is marked as “damaged upon arrival” with the carrier, and you have contacted us, we will work with our supplier to file a claim and work with you in a timely manner to arrange a replacement or refund.
• Do not reject the package, or let the driver leave with the damaged package, this will then be returned to the supplier without authorization. This will incur charges that Qubik Furniture will not be responsible for.

Please note that items cannot be sent back to us without first requesting a return, thus they will not be accepted.

Any items claimed as damaged or defective must be reported within 5 days of delivery, and during this period we’re here to help. After the 5 day window, we cannot accept a damage claim, and the manufacturer’s warranty would kick in. While the warranty may cover some issues, it might not cover the damages caused during shipping. Please be sure to inspect your items promptly upon arrival, so we can make it right and avoid any further issues.

 

Refund Process

Once we have processed your claim, we will notify you about the status of your refund.

• Refunds will be issued in the original form of payment used for the purchase.
• Most refunds happen within a few days of your claim, however, in some cases, please allow for up to 30 days for the refund to be processed and reflected in your account if the item is physically returned. If this is the case, we will inform you, and keep you updated on the process.

In all cases, we will keep you informed at all steps. If you have any concerns, we are available for you at all times, and we take matters like this very seriously. If you would like an update or if you have any concerns on your refund the easiest and quickest way is to send us a chat through our site, or contact us via the contact page, or directly to info@qubikfurniture.com

 

Cancellations

If you wish to cancel your order, please contact us immediately. You may cancel your order at no additional cost, provided that the cancellation request is made before the order has been processed for shipment. If the order has already been processed for shipment, we will not be able to cancel the purchase. Please contact us immediately and we will work on a solution. Qubik Furniture does not guarantee that we can resolve the issue if already processed, but we promise to make it right with you in any way that we feasibly can.

Refunds may take some time to reflect in your account, depending on your bank or payment provider's processing times.

We do not accept cancellations on Gift Cards.

 

Warranty Claims

If you notice damage or defects on your product that are clearly due to the manufacturing of your product, you can request a warranty claim. Most products have a 1 year warranty with the manufacturer. This will be indicated on the product page of the specific product on our website.

If you would like to request a warranty claim, please send us an e-mail to info@qubikfurniture.com and send us 3 pictures of the damage or defect in question, briefly explaining the issue. We will take it from there and resolve the issue.

 

Items that are NOT eligible for a return

Qubik Furniture does not accept returns for the following items:

• Buyer’s remorse, or simply because you don’t like the item.
• Final sale items. This will be indicated on the product page. Each product will have all the information necessary so there are no surprises for you.
• Gift cards
• Promotional items
• Hazardous materials, flammable liquids, or gases

Qubik Furniture does not issue refunds for the following items:

• Gift cards
• Promotional items

  

Please note

Qubik Furniture reserves the right to refuse a return or refund if the item does not meet the eligibility criteria outlined in this policy.

Although rare, refunds may be subject to fees charged by the supplier if the returned item is not in its original packaging. We will always protect our customers and will work with our suppliers so that no surprise fees are added. However, should this be the case, and within reason, Qubik Furniture reserves the right to not assume those fees, and will be deducted from your refund. We remain at your disposition to work with you should you disagree with our decision.

Any promotional discounts or offers applied at the time of purchase may be deducted from the refund amount.

Please contact us if you have questions or concerns about your specific item.

If you have any further questions or concerns regarding our return policy, please do not hesitate to chat with us, contact us, or send an e-mail to info@qubikfurniture.com. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.

Thank you for choosing Qubik Furniture. We appreciate your business!

Sincerely,

Qubik Furniture Team