FAQ
What is the best way to contact Qubik Furniture?
The best way to reach us is through our convenient chat feature which is available outside of our business hours as well.
Simply click on the chat icon located at the bottom right of your screen. If we are offline, and unable to answer, we will contact you using the info provided at the earliest convenience. In urgent matters, this also allows us to have a written time-stamped record of your message and prioritize your inquiries.
For less urgent inquiries, you can also Contact us using the form on the website, or send an e-mail to info@qubikfurniture.com
Our chat feature is a method favored by many big online companies for its effectiveness, and likewise for small businesses like ours. It allows for swift responses, the handling of multiple inquiries simultaneously, and provides a written record of the conversation. This enables us to provide prompt and personalized assistance even outside of our business hours.
Who is Qubik Furniture?
Qubik Furniture was founded in early 2023 by a Montreal based Interior Designer. Our aim is to make contemporary and classic designed furniture and accessories accessible to all. We offer high-quality reproductions and designs at lower costs, eliminating the barrier of high prices associated with design patents. Our belief is that affordability should not compromise one's taste in design and style.
As we look to the future, we aim to invest in research and development to create our own unique furniture line. Our mission will be to address the impacts of disposable "fast furniture". Stay tuned and join us on our journey as we bring this ambitious project to life.
Do you have a physical store?
We do not have a physical store. We operate exclusively online, and ship directly from our Canadian suppliers to you, allowing us to pass on the savings to our customers.
Do you offer customization on any items?
Our collection of Rugs are sometimes available in other sizes upon request. If you are looking for a smaller or bigger size, reach out to us by chat or e-mail at info@qubikfurniture.com to let us know which model you are interested in, and we will get back to you with additional options, and customized pricing if applicable.
At the moment we do not have the manufacturing facilities to customize any furniture, lighting, or decor products.
What is the difference between a reproduction and an original, and why are reproductions cheaper?
Popular furniture today often comes from designs made by famous designers between the 1930s and 1970s. These “original” pieces are still produced by the same manufacturers who own the licensing rights, leading to high prices. We offer affordable, unlicensed reproductions from Canadian suppliers. Our reproductions consist of classics whose licenses are no longer owned by any manufacturers, and are under public domain. This allows manufacturers the right to produce these pieces in an array of options while staying true to the original designs.
Are all reproductions the same? How do they differ from others?
No reproduction is the same, unless of course from the same manufacturer. We source our items from Canadian Suppliers who source products made to Canadian quality standards.
Cheaper quality reproductions may possibly be sourced from suppliers who use cheaper materials and different manufacturing standards.
In quality reproductions like ours, the difference is in the details, which impacts not only the beauty, but most importantly, the longevity of the pieces. Differences can range from types of materials used, manufacturing, and structure.
Where are the products made?
Most products are from Asia (such as India, Indonesia, China, Vietnam & Malaysia), however some products are also made in Europe, Canada, and the United States.
It's important to understand that provenance from an Asian country does not mean it's poorly made or of low quality. In fact, many companies in these countries operate with high-end machinery and robotic equipment, ensuring precision and efficiency in production, effectively contributing to the competitive pricing of products without sacrifice in quality. Additionally, the frequency of shipments often make manufacturing costs more affordable.
If you have any questions about a specific product, please contact us.
My package has other brand names on it. Why is that?
We only sell products from our reliable network of Canadian suppliers, and we ship directly from their warehouses. By doing so, we are able to take advantage of their preferential shipping rates, and absorbing those costs, passing the savings to you. Not to mention the ecological impact of shipping to an additional warehouse, storing it, then shipping it once more.
Our suppliers warehouse their items in Canada obtained directly from the global factories they own or collaborate with. Because of this, the suppliers' branding is almost always on the package, and sometimes there is also the branding of the factory as well.
We stand by our suppliers in using the original packaging provided, in order to minimize unnecessary costs, waste, and ecological impact associated with re-packaging.
All of these factors contribute in offering our customers high-quality items at competitive prices. Rest assured, regardless of any other brand names you see on the package, all products we sell meet our quality standards.
Is there any assembly required?
Many Items are made ready to assemble, as this saves greatly on shipping costs. Any assembly needed is not nearly as extensive or complicated as some well-known furniture brands, and can be carried out with simple household tools.
How do I care for and maintain my product?
See our Product Maintenance page.
You can view or even download PDF versions of our care guides for various materials.
Which payment methods are accepted?
We accept most major credit cards (Visa, Mastercard, American Express, Discover). It is also possible to pay online with Interac. We are happy to also offer additional payment methods such as Paypal, Google Pay, Apple Pay, Shop Pay, & Diners Club.
We have also partnered with Klarna - Flexible Payments* to offer a flexible way of paying in 4 equal installments (learn more).
*items over $1500 including taxes are unfortunately excluded, as this is the payment processor's limits in Canada.
Do you offer any flexible payment plans?
Yes we do!* We have partnered with Klarna - Flexible Payments to offer a flexible way of paying in 4 equal installments. Click here to learn more.
*Please note that any items over $1500 including taxes are unfortunately excluded, as this is the payment processor's limits in Canada.
What currency are prices displayed in? Do prices include taxes?
All Prices are in $CAD. We sell from Canada to Canada.
Prices shown are not including taxes. Taxes are added at checkout on all sales.
- As we are based in and incorporated in the province of Québec, all customers from Québec pay GST and QST.
- Customers from Ontario, New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island pay their respective HST rate
- Customers from Alberta, British Columbia, Manitoba, and Saskatchewan pay GST
- We unfortunately do not sell to the Canadian Territories (Northwest Territories, Nunavut & Yukon) at the moment, nor to the USA or anywhere outside of Canada.
Is shipping free?
Yes, we offer free shipping on all items to all Canadian provinces. We do not ship to the Canadian Territories, and certain conditions apply to remote areas. Please see Shipping & Delivery for all details, and feel free to chat with us, or contact us at info@qubikfurniture.com if you have any questions.
How will my order be shipped?
Depending on which product(s) are purchased, your order will ship through various Leading North American Carriers. See Shipping & Delivery for more details. If you are purchasing two or more different products, you may get separate shipments if they come from different warehouses.
How long should I expect for my delivery to arrive?
Typically you should receive your package within 10 business days from when the item is shipped, but most often earlier than that. Shipping times will vary depending on the type, weight, and size of the product, as well as the final destination and shipping method. See Shipping & Delivery for more details
How can I track my order?
Once an order is dispatched from the warehouse, you will receive an email with your tracking number and a link to the carriers website which will allow you to track your product. Please note that if you purchase two or more different items, they may come from different warehouses, which means you may get more than 1 tracking number per order.
(For example, our rugs and our lighting come from different warehouses, so if you were to order a rug and a lamp, you would receive 2 different shipments, thus receiving 2 different tracking numbers.)
Will I have to sign for my delivery?
In most cases for Parcel shipments, the carrier will not require a signature, but sometimes they do. This is at the discretion of the Carrier.
For some larger shipments, a signature is more often required, as this is the proof you received the package.
What should I do if I received a damaged or problematic order?
Please contact us within 48 hours with 3 pictures of the damage, and one picture of the original packaging it was shipped in. We will take it from there.
Your item will either be replaced or refunded once we establish a solution with our supplier and carrier.
See Returns for more detailed info.
Do you accept returns for an item that I don't want anymore, or that I don't like?
We don’t accept returns due to buyer’s remorse or personal dislike. While many sites advertise ‘no questions asked’ return policies, returns often involve the customer arranging and paying for shipping, which is very costly for home goods like furniture and may incur restocking fees of up to 20% or more.
See Returns for more info.
Are your products covered by a warranty?
Most products have a 1 year manufacturer's warranty. This will be indicated on the product page of the specific item you are buying on our website.
Most small decor items do not have any warranty, but can be replaced or refunded if damaged upon arrival. This is always indicated on the product page in question.
If you would like to request a warranty claim, please send us an e-mail to info@qubikfurniture.com and send us 3 pictures of the damage or defect in question, briefly explaining the issue. We will take it from there and resolve the issue.
What are your refund and cancellation policies?
We will refund items damaged during shipping if we cannot replace the item.
You may cancel an order at no additional cost, provided that you cancel before the order has been processed. Orders can be processed in as little as 1 to 3 business days, so we urge you to act quickly should you wish to cancel or modify an order.
See Returns for more info.
Is it safe to buy from your site? How is Qubik Furniture protecting my privacy?
Your information is solely utilized for enhancing your shopping experience. It will be exclusively used for processing and delivering your order. Rest assured that we do not disclose your personal information to any third parties. See our Privacy Policy
Buying from our site is safe. Any payment or personal information is encrypted and protected by an SSL certificate provided by Shopify and is certified Level 1 PCI DSS compliant. This is often indicated by a "lock" symbol in your address bar, by clicking to the left of the address bar to reveal more information, or by the website preceded by the following: https://
What are cookies, and do I need to enable them in my browser?
Cookies are small data files that are transmitted from a website to your browser and stored on your computer's hard drive. By default, most browsers have cookies enabled, which allows each website to send its own cookies to your browser. It's important to note that cookies cannot access your personal information directly, but rather utilize anonymous unique identifiers.
Enabling cookies in your browser is necessary to add products to your cart and accessing your account information should you create an account.
For more details on how we use cookies, please refer to our Privacy Policy
What is the best way to contact Qubik Furniture?
The best way to reach us is through our convenient chat feature which is available outside of our business hours as well.
Simply click on the chat icon located at the bottom right of your screen. If we are offline, and unable to answer, we will contact you using the info provided at the earliest convenience. In urgent matters, this also allows us to have a written time-stamped record of your message and prioritize your inquiries.
For less urgent inquiries, you can also Contact us using the form on the website, or send an e-mail to info@qubikfurniture.com
Our chat feature is a method favored by many big online companies for its effectiveness, and likewise for small businesses like ours. It allows for swift responses, the handling of multiple inquiries simultaneously, and provides a written record of the conversation. This enables us to provide prompt and personalized assistance even outside of our business hours.
Who is Qubik Furniture?
Qubik Furniture was founded in early 2023 by a Montreal based Interior Designer. Our aim is to make contemporary and classic designed furniture and accessories accessible to all. We offer high-quality reproductions and designs at lower costs, eliminating the barrier of high prices associated with design patents. Our belief is that affordability should not compromise one's taste in design and style.
As we look to the future, we aim to invest in research and development to create our own unique furniture line. Our mission will be to address the impacts of disposable "fast furniture". Stay tuned and join us on our journey as we bring this ambitious project to life.
Do you have a physical store?
We do not have a physical store. We operate exclusively online, and ship directly from our Canadian suppliers to you, allowing us to pass on the savings to our customers.
Do you offer customization on any items?
Our collection of Rugs are sometimes available in other sizes upon request. If you are looking for a smaller or bigger size, reach out to us by chat or e-mail at info@qubikfurniture.com to let us know which model you are interested in, and we will get back to you with additional options, and customized pricing if applicable.
At the moment we do not have the manufacturing facilities to customize any furniture, lighting, or decor products.
What is the difference between a reproduction and an original, and why are reproductions cheaper?
Popular furniture today often comes from designs made by famous designers between the 1930s and 1970s. These “original” pieces are still produced by the same manufacturers who own the licensing rights, leading to high prices. We offer affordable, unlicensed reproductions from Canadian suppliers. Our reproductions consist of classics whose licenses are no longer owned by any manufacturers, and are under public domain. This allows manufacturers the right to produce these pieces in an array of options while staying true to the original designs.
Are all reproductions the same? How do they differ from others?
No reproduction is the same, unless of course from the same manufacturer. We source our items from Canadian Suppliers who source products made to Canadian quality standards.
Cheaper quality reproductions may possibly be sourced from suppliers who use cheaper materials and different manufacturing standards.
In quality reproductions like ours, the difference is in the details, which impacts not only the beauty, but most importantly, the longevity of the pieces. Differences can range from types of materials used, manufacturing, and structure.
Where are the products made?
Most products are from Asia (such as India, Indonesia, China, Vietnam & Malaysia), however some products are also made in Europe, Canada, and the United States.
It's important to understand that provenance from an Asian country does not mean it's poorly made or of low quality. In fact, many companies in these countries operate with high-end machinery and robotic equipment, ensuring precision and efficiency in production, effectively contributing to the competitive pricing of products without sacrifice in quality. Additionally, the frequency of shipments often make manufacturing costs more affordable.
If you have any questions about a specific product, please contact us.
My package has other brand names on it. Why is that?
We only sell products from our reliable network of Canadian suppliers, and we ship directly from their warehouses. By doing so, we are able to take advantage of their preferential shipping rates, and absorbing those costs, passing the savings to you. Not to mention the ecological impact of shipping to an additional warehouse, storing it, then shipping it once more.
Our suppliers warehouse their items in Canada obtained directly from the global factories they own or collaborate with. Because of this, the suppliers' branding is almost always on the package, and sometimes there is also the branding of the factory as well.
We stand by our suppliers in using the original packaging provided, in order to minimize unnecessary costs, waste, and ecological impact associated with re-packaging.
All of these factors contribute in offering our customers high-quality items at competitive prices. Rest assured, regardless of any other brand names you see on the package, all products we sell meet our quality standards.
Is there any assembly required?
Many Items are made ready to assemble, as this saves greatly on shipping costs. Any assembly needed is not nearly as extensive or complicated as some well-known furniture brands, and can be carried out with simple household tools.
How do I care for and maintain my product?
See our Product Maintenance page.
You can view or even download PDF versions of our care guides for various materials.
Which payment methods are accepted?
We accept most major credit cards (Visa, Mastercard, American Express, Discover). It is also possible to pay online with Interac. We are happy to also offer additional payment methods such as Paypal, Google Pay, Apple Pay, Shop Pay, & Diners Club.
We have also partnered with Klarna - Flexible Payments* to offer a flexible way of paying in 4 equal installments (learn more).
*items over $1500 including taxes are unfortunately excluded, as this is the payment processor's limits in Canada.
Do you offer any flexible payment plans?
Yes we do!* We have partnered with Klarna - Flexible Payments to offer a flexible way of paying in 4 equal installments. Click here to learn more.
*Please note that any items over $1500 including taxes are unfortunately excluded, as this is the payment processor's limits in Canada.
What currency are prices displayed in? Do prices include taxes?
All Prices are in $CAD. We sell from Canada to Canada.
Prices shown are not including taxes. Taxes are added at checkout on all sales.
- As we are based in and incorporated in the province of Québec, all customers from Québec pay GST and QST.
- Customers from Ontario, New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island pay their respective HST rate
- Customers from Alberta, British Columbia, Manitoba, and Saskatchewan pay GST
- We unfortunately do not sell to the Canadian Territories (Northwest Territories, Nunavut & Yukon) at the moment, nor to the USA or anywhere outside of Canada.
Is shipping free?
Yes, we offer free shipping on all items to all Canadian provinces. We do not ship to the Canadian Territories, and certain conditions apply to remote areas. Please see Shipping & Delivery for all details, and feel free to chat with us, or contact us at info@qubikfurniture.com if you have any questions.
How will my order be shipped?
Depending on which product(s) are purchased, your order will ship through various Leading North American Carriers. See Shipping & Delivery for more details. If you are purchasing two or more different products, you may get separate shipments if they come from different warehouses.
How long should I expect for my delivery to arrive?
Typically you should receive your package within 10 business days from when the item is shipped, but most often earlier than that. Shipping times will vary depending on the type, weight, and size of the product, as well as the final destination and shipping method. See Shipping & Delivery for more details
How can I track my order?
Once an order is dispatched from the warehouse, you will receive an email with your tracking number and a link to the carriers website which will allow you to track your product. Please note that if you purchase two or more different items, they may come from different warehouses, which means you may get more than 1 tracking number per order.
(For example, our rugs and our lighting come from different warehouses, so if you were to order a rug and a lamp, you would receive 2 different shipments, thus receiving 2 different tracking numbers.)
Will I have to sign for my delivery?
In most cases for Parcel shipments, the carrier will not require a signature, but sometimes they do. This is at the discretion of the Carrier.
For some larger shipments, a signature is more often required, as this is the proof you received the package.
What should I do if I received a damaged or problematic order?
Please contact us within 48 hours with 3 pictures of the damage, and one picture of the original packaging it was shipped in. We will take it from there.
Your item will either be replaced or refunded once we establish a solution with our supplier and carrier.
See Returns for more detailed info.
Do you accept returns for an item that I don't want anymore, or that I don't like?
We don’t accept returns due to buyer’s remorse or personal dislike. While many sites advertise ‘no questions asked’ return policies, returns often involve the customer arranging and paying for shipping, which is very costly for home goods like furniture and may incur restocking fees of up to 20% or more.
See Returns for more info.
Are your products covered by a warranty?
Most products have a 1 year manufacturer's warranty. This will be indicated on the product page of the specific item you are buying on our website.
Most small decor items do not have any warranty, but can be replaced or refunded if damaged upon arrival. This is always indicated on the product page in question.
If you would like to request a warranty claim, please send us an e-mail to info@qubikfurniture.com and send us 3 pictures of the damage or defect in question, briefly explaining the issue. We will take it from there and resolve the issue.
What are your refund and cancellation policies?
We will refund items damaged during shipping if we cannot replace the item.
You may cancel an order at no additional cost, provided that you cancel before the order has been processed. Orders can be processed in as little as 1 to 3 business days, so we urge you to act quickly should you wish to cancel or modify an order.
See Returns for more info.
Is it safe to buy from your site? How is Qubik Furniture protecting my privacy?
Your information is solely utilized for enhancing your shopping experience. It will be exclusively used for processing and delivering your order. Rest assured that we do not disclose your personal information to any third parties. See our Privacy Policy
Buying from our site is safe. Any payment or personal information is encrypted and protected by an SSL certificate provided by Shopify and is certified Level 1 PCI DSS compliant. This is often indicated by a "lock" symbol in your address bar, by clicking to the left of the address bar to reveal more information, or by the website preceded by the following: https://
What are cookies, and do I need to enable them in my browser?
Cookies are small data files that are transmitted from a website to your browser and stored on your computer's hard drive. By default, most browsers have cookies enabled, which allows each website to send its own cookies to your browser. It's important to note that cookies cannot access your personal information directly, but rather utilize anonymous unique identifiers.
Enabling cookies in your browser is necessary to add products to your cart and accessing your account information should you create an account.
For more details on how we use cookies, please refer to our Privacy Policy
